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What is Quality?

"Quality" means different things to different people and can be measured in many different ways.

Phoebe recognizes that providing world-class patient care requires a commitment to ongoing improvement in patient satisfaction, clinical outcomes, administrative processes and community involvement. That's why Phoebe relies on the talent and teamwork of its staff, physicians and administrators, as well as feedback from patients.

How Phoebe Defines Quality

Phoebe defines quality as a comprehensive look at all facets of a patient's experience. Our patients seek exceptional patient and family-centered care, the best medical knowledge and experience, access to state-of-the-art technology, as well as the compassion, kindness and hope offered by our staff.

Quality at Phoebe involves the totality of a patient's experience — from the initial phone call to the follow-up and last appointment.


For more information about quality initiatives at Phoebe, please call (229) 312-6044.

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© 2014 Phoebe Putney Health System  |  417 Third Avenue, Albany, Georgia 31701  |  Telephone 877.312.1167

Phoebe Putney Health System is a network of hospitals, family medicine clinics, rehab facilities, auxiliary services, and medical education training facilities. Founded in 1911,
Phoebe Putney Memorial Hospital (the flagship hospital) is one of Georgia's largest comprehensive regional medical centers. From the beginning, Phoebe's mission and vision
has been to bring the finest medical talent and technology to the citizens of Southwest Georgia, and to serve all citizens of the community regardless of ability to pay.